Handy Tips Before You Begin

Check your packaging: Ensure the holographic seal is intact—our “Before you start” category covers packaging assurance and what to expect

Device appearance: Minor scuffs don’t necessarily indicate tampering, but if anything feels off, contact support

Initial setup best practices: Follow step-by-step instructions—disconnect/reconnect prompts are normal. Inconsistent behavior may occur depending on firmware upgrades.

Frequently Asked Questions (FAQ)

: 🚚 What do I need to get started?

A:

• A Trezor hardware wallet (Model One, Model T, Safe 3, or Safe 5)
• A computer (or mobile device for Suite Lite) to download Trezor Suite
• 15 minutes for initial setup and backup generation

Q: Which wallets are compatible with passphrases?

A:
Passphrase-enabled hidden wallets work across Trezor Suite and third-party apps like MetaMask and Electrum for Bitcoin; even hot wallets support these derivations

Q: What if I lose my device?

A:
As long as you have your recovery seed (plus passphrase if used), any SLIP‑39 or BIP‑39 compatible wallet can access your funds—even years later